Last updated: 28 September 2026.
If you cancel a subscription before your free trial ends, you won't be charged, so there is nothing to refund.
If you have paid but not yet submitted your intake, or your intake has been submitted less than 12 hours ago and work has not started, you can request a full refund.
Because each program is individually written and delivered as a digital product, refunds are not offered once your program has been sent. If something in your program does not match your intake (for example, equipment you said you did not have), email and it will be corrected.
You can cancel any time. Cancelling takes effect at the end of your current billing period, so you keep access until then and won't be charged again, and your program link keeps working after that. We don't refund a payment for a period that has already started, including annual plans, except where the Australian Consumer Law entitles you to one or where we can't provide the service.
Nothing on this page excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law (ACL) that cannot lawfully be excluded. Our services come with guarantees that cannot be excluded under the ACL, including that they will be provided with due care and skill and be fit for any purpose you made known to us. If a service fails to meet a consumer guarantee, you're entitled to a remedy (which may include a refund, resend or correction) regardless of what the policy above says. Contact us and we'll sort it out.
Reply to your receipt email or contact support@williamsperformance.com.au with your order details.