Terms of Service

Last updated: 28 September 2026.

These terms cover your use of williamsperformance.com.au and the training programs, subscriptions and other services we provide (together, "the service"). By signing up or paying, you agree to them. Williams Performance is run from Queensland, Australia.

Who this is for

Our programs are for people aged 18 and over. By signing up you confirm you are at least 18, and you are responsible for the information you give us.

What you are buying

A written training program built from the information you give in your intake form and monthly check-ins. Subscription plans deliver a new four-week block each month. One-off plans deliver a fixed 4, 8 or 12-week program as a single purchase. Coached is a limited-spot plan arranged by application.

Programs are delivered as final, and changes and revisions after delivery are not included. You can swap individual exercises on your program page whenever you need to.

How your program is made

Programs are put together with the help of an automated system that uses AI, built around your answers and our coaching experience. Your answers are sent to an AI service to do this (see our Privacy Policy).

On the Coach-Approved and Coached plans, a trainer reviews and approves every program before it is delivered. On the Self-Guided plan, programs are generated and delivered automatically without an individual review. If you tell us about a current or unresolved injury or condition, you will need a reviewed plan.

Health and safety

The program is general fitness guidance. It is not medical advice, and it is not a substitute for advice from your doctor or another health professional. We do not provide medical, rehabilitation or nutrition advice.

• You confirm you are in good health to exercise, and that you have answered the intake and check-ins honestly, including about any injury, pain or condition.
• Tell us in your check-in when something changes. Your next block depends on it.
• See a doctor before starting if you have any medical condition, injury or doubt, or if you have ever had chest pain, dizziness, a heart condition or a bone or joint problem made worse by exercise.
• Warm up, use loads and technique that suit you, and stop and get advice if you feel pain, dizziness, breathlessness or anything that doesn't feel right.

Exercise carries a risk of injury. You take part voluntarily and at your own risk, including the risk of injury or, in rare cases, death. This does not exclude liability where the law doesn't allow it, including for reckless conduct.

Results depend on many things, including your effort, recovery and circumstances. We do not promise any particular result.

Subscriptions, free trials and payment

• Payments are taken by Stripe, in Australian dollars. We never see or store your card details.
• Free trial. Self-Guided and Coach-Approved subscriptions start with a free 28-day trial. We collect your payment details when you sign up, and you are not charged until the trial ends. If you cancel before it ends, you won't be charged.
• Renewal. After the trial, your subscription renews automatically each month (or each year, if you chose annual) at the price shown when you signed up, until you cancel.
• Price changes. If we change the price of your subscription, we will email you at least 30 days before it applies, and you can cancel before then.
• Failed payments. If a payment fails we will email you, and Stripe will try again automatically. Your program stays available, but check-ins and new blocks are paused until payment is sorted. If it still can't be taken, your subscription may end.
• Cancelling. You can cancel any time, including during the trial, using the Manage subscription link in your program email or on your program page, or by emailing us. Cancelling takes effect at the end of your current billing period (or your free trial), so you keep access until then and won't be charged again. After that, your program link keeps working. See our Refund Policy.
• One-off plans are a single payment. There is nothing recurring to cancel.

Delivery

On the Self-Guided plan, delivery is usually within minutes of a completed order. On the Coach-Approved and Coached plans, delivery is usually within 48 hours, once personally reviewed. Programs are delivered by email as a private web link. Delivery times are estimates.

Your program is for you

You get a personal, non-transferable licence to use your program for your own training. Please don't resell, share, copy or publish it, and keep your private link to yourself, because anyone who has the link can open your program. We own the content, systems and materials we provide.

Exercise demonstration links may take you to third-party videos, such as on YouTube. We don't control those sites or what they show.

Reviews

If you leave a review, you choose whether we may show it, with your first name, on our website. We only publish reviews you have agreed to and that we have approved, and we don't change what they say. You can ask us to remove yours at any time.

Liability

Nothing in these terms excludes or limits any right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded, including that our services will be provided with due care and skill. Subject to that, and to the extent the law allows, we are not liable for injury, loss or damage that results from your use of a program unless it was caused by our failure to provide the service with due care and skill, and we are not liable for indirect or consequential loss.

Changes to these terms

We may update these terms from time to time. We will email active subscribers before a material change takes effect, and if you don't agree with it you can cancel before it does. The version on this page is the one that applies.

Ending access

You can stop using the service at any time. We may suspend or end your access if you seriously or repeatedly break these terms, for example by sharing or reselling your program. If we end your access for any other reason, we will refund the part of any payment that covers time you can no longer use.

Complaints

If something isn't right, email support@williamsperformance.com.au. We will reply within 5 business days and aim to resolve it within 30 days. If you're still not satisfied, you can contact your state or territory consumer protection agency or the ACCC.

Governing law

These terms are governed by the laws of Queensland, Australia, and the courts of Queensland have non-exclusive jurisdiction. This doesn't affect any consumer protection rights you have under the law where you live.

Contact

Questions: support@williamsperformance.com.au